We Answer The Phone

7/21/2020 (Permalink)

"Guess what! We answer the phone!"

Not a week goes by that we don’t get a call from a new client in desperate need of help.  At the end of the phone call our office staff always asks, so how did you hear about SERVPRO?  Most of the time we get an answer like my parents, neighbor, or a friend used your services in the past.  Or, we looked you up on line, or saw your social media page.  Not a month goes by that we don’t get a call, where the answer is, you are the only ones that answered my call.  When people call us, it’s usually not because something fun and exciting happens.  It’s usually on one of their worst days that they call us.  When you are having a bad day, you just want someone to respond and help.

Guess what!  We answer the phone!  When a franchise’s office is closed for the night, the weekend, or a holiday we are still on call and answering the phone.  SERVPRO headquarters has a 24 hour call center that routes all calls to the appropriate franchise.  Each franchise has a dedicated person answering the phone 24 hours a day, even in the middle of the night.  And finally techs are on a rotating on call schedule to make sure we can gets boots on the ground of any emergency when the calls come in. 

Please follow our page, as we continue to explore the benefits of mitigation, and how this approach helps both your clients and your business. Please call us with any questions you have, 715-381-2266. Visit our site: SERVPRO of Stillwater, Oakdale, & Mahtomedi